I have confirmed that no other DME company does this. They then said they would not send a breast pump until AFTER I deliver the baby. I pushed back saying that this did not make sense because I had not yet delivered and there was no way for me to try and fail a manual breast pump. I called at that point and they said that I needed to have tried and failed a manual breast pump. They then said that I needed to wait until I was within 30 days of my delivery date. I confirmed with my doctor, my insurance, and other moms that this is NOT a reason to refuse a breast pump. Apria again refused to send a breast pump because I was not expected to have a premature birth. My doctor even called them herself to try to resolve the issue. They then refused again asking for even more records which my doctor again sent. I would advise anyone needing CPAP supplies not to use this company because they are unreliable and their customer service is horrible.Īpria representatives first said that I was not allowed to order the breast pump without my doctor sending more records. That was a few hours ago and no call back so far. I asked to speak to a supervisor and she said the supervisor named Michelle (again no last name) was too busy to talk to me but would call me back. ![]() She said she saw in their records that they had received the required notes from the doctor’s office but now they needed “something else”. I spoke with someone named Betsey who said she was not allowed to tell me her last name. 3 weeks later I called Apria again when I had not received the equipment. I then called my doctor’s office and the respiratory therapist said she would order the equipment for me. I asked why no one had contacted me from Apria and they said they had left a message (they did not). After a couple of weeks went by with no delivery I called Apria and was told that they did not process my order because they had not received notes they had requested from my doctor’s office. I was told they would be delivered in 7 to 10 days. How the government isn’t investigating them for fraud is beyond me.Ībout 2 months ago I ordered CPap supplies from Apria. They have sent me so many supplies over the last few years I won’t need anything for a while and that’s why I’m calling, to stop the next delivery. ![]() I told them I wanted someone to call me back since it seemed that my info was stolen (otherwise why would they have 2 names at my address). Clearly they have data issues and when I called them back in November they acted like it was no big deal. The bizarre part is that I got TWO letters to my address with 2 different names. Secondly I received their letter about a data breach a few months ago. I have now attempted that 2 times with no return call. You sit on hold for 15-20 minutes only to finally hear they will call you back if you leave your information. You can never reach someone at their customer service number. Regretfully I have been dealing with Apria for a few years.
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